Introduction
Your score is not a reflection about the effectiveness of your business process. This customized report shares question by question perspectives, tips and further information sources for improving your business.
This report represents an assessment of the extent to which you are currently prepared to win in the online and post Covid age. For delivering consistent customer experiences that will motivate and compel customers to evangelize, grow your revenues, and to win in the face of the marketplace challenge.
The fast pace of migration from traditional Bricks and Mortar business models will leave us behind if we are not adapting as fast as things are changing.
See your readiness score at end of the report. We will tell you if we can, or cannot benefit your business.
Question:
How many team members affect your customers experiences ?
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Scientific research shows
Question:
How concerned are you about the impact of unhappy customers, or online negative comments affecting your business?
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Scientific research shows
Question:
How well do you understand what your customers experience at your business?
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Scientific research shows
Question:
Which one do you use the most to collect and understand customer’s observations?
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Scientific research shows
Question:
Do you manage multiple locations
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Scientific research shows
Question:
How much more would you like to know what customers are thinking about your business immediately after their on-site experience?
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Scientific research shows
Question:
Which do you most rely upon to decide what is not working, what to improve, or how to increase sales?
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Scientific research shows
Question:
How confident are you that each and every customer experience is outstanding . Can't monitor everybody
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Scientific research shows
Question:
Roughly how many customer visits do you have on an average day?
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Scientific research shows
Question:
Do you use a program to incentivize more repeat visits or purchases?
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Scientific research shows
Question:
How many times a month does your average customer come in?
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Scientific research shows
Question:
How many times a month does your average customer come in?
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Scientific research shows
Question:
Do you recognize the team on days that they have thrilled the majority of customers ?
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Scientific research shows
